Kenya Wildlife Service Launches Upgraded eCitizen Payment System “KWSPay” to Enhance Efficiency and Accessibility

by John Kariuki

The Kenya Wildlife Service (KWS) has officially unveiled an upgraded eCitizen payment system branded “KWSPay”, marking a major milestone in the digital transformation of Kenya’s conservation and tourism services.

The improved platform replaces the old eCitizen payment system, introducing a more seamless, flexible, and user-friendly experience for booking and paying conservation fees and other KWS services. The transition is expected to enhance transparency, efficiency, and convenience for both local and international visitors.

Speaking during the launch, KWS Director General Prof. Erustus Kanga noted that the new system was developed in response to feedback from tourism stakeholders and the public. He said KWSPay represents a bold step towards improving service delivery and operational efficiency in the wildlife sector.

> “This new payment system demonstrates our commitment to modernizing KWS services and making transactions more efficient and secure,” said Prof. Kanga. “It’s part of our broader vision to enhance customer experience while ensuring accountability and sustainability in wildlife conservation.”

The upgraded KWSPay system offers multiple payment options, including Mpesa, bank cards, bank transfers, and eWallets, all available from 6:00 p.m. today. Comprehensive user guides have been provided on both the KWS website and the eCitizen portal.

According to the statement, all transactions will apply a monthly dollar ($) exchange rate based on Central Bank of Kenya (CBK) rates, along with facilitation charges to cushion service providers against inflation and currency fluctuations. The applicable exchange rate will be reviewed and communicated monthly through the KWS and KWSPay portals.

A nominal administrative fee per transaction will also apply, as outlined in Gazette Notice No. 17422 dated December 22, 2023. In addition, a 5% gateway fee has been introduced, in line with CBK approval, to support system maintenance and operational costs. Card payments may attract extra charges of up to 3.5 percent depending on the service provider.

eCitizen Director General Amb. Isaac Ochieng praised the collaboration between KWS and eCitizen, saying the upgrade reinforces Kenya’s digital transformation agenda and strengthens the country’s reputation for adopting innovative public service systems.

KWS and eCitizen reaffirmed their joint commitment to delivering efficient, transparent, and customer-friendly payment services that promote easier access to Kenya’s national parks, reserves, and sanctuaries. They also encouraged continuous feedback from users to enhance future improvements.

The launch of KWSPay reflects Kenya’s growing dedication to embracing technology for better service delivery, with KWS positioning itself as a leader in digital innovation within the conservation sector.